Tuition Partners FAQs

Tuition Partners FAQs

Some common answers to questions around Open Access and the 2021/22 Programme.

FAQs

Q: What is the National Tutoring Programme (NTP) Open Access”?

A:

Open Access is a commercial process used to create a panel of organisations that are approved to deliver services. In the case of NTP, this framework will consist of tutoring organisations who will be eligible to provide subsidised tutoring to schools from Academic Year 21/22.

Under the NTP Open Access scheme, a set of criteria are used to define standards. Each standard must be met for an organisation to be admitted to the framework. Organisations that can evidence that they meet all the standards, are admitted onto the framework to be eligible to provide tutoring through the NTP, as a Tutoring Partner.

Q: Why are Randstad/​DfE running an Open Access” scheme versus a more traditional approach?

A:

Open Access is a more flexible approach and better meets the needs of this particular programme. A regular” tender competition would only enable us to admit tutoring organisations to apply at one point in the programme (or predefined fixed points).

An Open Access scheme enables us to set the standard for a tutoring organisation to be accredited and then open the application window as frequently as is required by the programme, including opening windows for specific regions. This way we can ensure that we have enough Tutoring Partners and tutors to deliver the NTP.

Q: Will there be a minimum amount each Tutoring Partner is expected to deliver?

A:

Year 2 of the NTP will continue to require a tutoring organisation to be able to deliver high quality tuition of 500 pupils across the academic year 2021/2022. Sessions should be offered in blocks of around 15 hours, but the breakdown of this can vary, for example one 1 hour session a week for 15 weeks, two 1 hour sessions a week for 78 weeks, or two 30 minute sessions for 15 weeks.

Q: What is the standard for assessing tutoring organisations for accreditation to the NTP?

A:

A full quality and accreditation standard has been set out here. For a tutoring organisation to be accredited to be an NTP Tutoring Partner they must evidence that they can meet each of the standards. It is important to know that this is pass/​fail. Any tutoring organisation that can evidence they meet all the criteria will be accredited.

Q: Is there a limit to the number of organisations that will be accepted?

A:

There is not a limit to the number of organisations that will be accredited as a Tutoring Partner. All organisations that can evidence that they meet each of the quality standards will be accredited.

Q: Where do organisations apply to the Open Access Scheme?

A:

The application window is now open and will close on Thurday 5th August 2021 in readiness for standing up a panel of Tutoring Partners for AY 21/22.

Q: Is there guidance on how to complete the Open Access Scheme application?

A:

Guidance is available here.

Q: How long will the whole application take to complete?

A:

Our expectation is that should you have all evidence and required relevant documents available, it will take one to two working days to complete. However, if this is the first time completing a bid of this nature, please plan extra time to review, collate and complete. Please note that you are able to save your progress through the RFI and return back to it.

Q: Will I be able to save my application as I go along?

A:

Please note that every step in the application submits your progress to date. You will be unable to return and edit a previous page once you have progressed to the next step.

For the assessment criteria questions, you are requested to work to a maximum of 200 words.

The application will entail uploading/​sending compliance related documents.

Q: Is there a closing date for applications?

A:

The Open Access Scheme will close for applications on 5th August 2021.

Q: What if I experience technical difficulties?

A:

Please contact the NTP Year 2 Team at tuitionpartner@​nationaltutoring.​org.​uk. The team will respond to you within seven working days.

Q: How do schools book sessions with Tutoring Partners?

A:

The Tuition Hub will facilitate a central source for multiple activities, including the booking of tutoring by schools. Full training on the technology platform will be shared with all stakeholders prior to go live of year 2 of the NTP in September 2021.

Q: What is the Tuition Hub?

A:

The Tuition Hub is the technology platform that will be used for year 2 of the NTP.

Q: How will the funding work and what support is available?

A:

Costs to schools for tuition services will continue to be heavily subsidised in academic year 2021/2022. Where schools choose to engage tutors from tutoring organisations as part of the NTP, the Government will pay 70% of the costs.

As part of the Open Access scheme review, your pricing structure will be reviewed to ensure that this provides value for money, and is in line with the market expectations across the framework.

Q: How will schools select their tutoring provision?

A:

Schools will be able to review all of the accredited Tutoring Partners on the NTP website.

A school can use as many Tutoring Partners that they want to support their pupils, either through a direct award, or through a mini competition, which will be facilitated through the Tuition Hub platform.

Q: If applicants do not meet the criteria, will they receive feedback from their submission?

A:

For unsuccessful submissions, there will be feedback on the areas that did not meet the required criteria.

Q: When will applicants be advised if our submission has been successful?

A:

The submission will be reviewed by a designated panel, once this process has been undertaken you will be advised by email if your submission has been successful.

If you are an incumbent Tutoring Partner from year 1, upon receiving confirmation of your successful accreditation. you may contact any school/​s that you have worked with during year 1, to notify them that you have successfully been accredited for year 2. Please note, that the school would need to complete any bookings through the NTP website when launched, which will contain the full list of accredited Tutoring Partners.

If you are not an incumbent Tutoring Partner, you are not permitted to engage with schools until Randstad have confirmed that you are able to do so.

Q: If an organisation is unsuccessful, can they reapply?

A:

Organisations are not permitted to reapply to the application window they have already applied for previously. Such applications will automatically be rejected.

However, should another Open Access application window open in the future, an organisation is permitted to apply once again.

Q: I want to talk to someone about the Open Access application, who should I contact?

A:

Please contact the NTP Year 2 Team at tuitionpartner@​nationaltutoring.​org.​uk. The team will respond to you within seven working days.

All queries and requests for clarification must be received at least five working days prior to the Open Access Scheme closing date. We will be unable to respond to any queries after this date.

Q: If an organisation is successfully accredited for this academic year, do they need to reapply next year?

A:

Once accepted to the panel, if performance meets the expected standards you will remain on the panel for the full term of the agreement provided that you continue to meet the criteria as updated and notified to you from time to time.

Q: How are applications being assessed?

A:

We have a Panel of Experts who will look at applications to assess whether they demonstrate suitable evidence to meet each of the quality and accreditation standards.

Q: I have reviewed the guidance and the quality and accreditation standards and there are areas that we don’t have experience or evidence in doing, but we can demonstrate how we would do it in the future, is that acceptable?

A:

No, applicants will need to demonstrate that they have previous experience (where requested to do so) and provide requested evidence.

Q: Questions related to the contract/​agreement with Tuition Providers. Are there specific contractual terms for successful applicants, and when will applicants have visibility of these?

A:

A contract substantially in the terms that Tutoring Partners will be required to be entered into will be available as part of the Open Access Scheme as updated from time to time.

All successful applicants will need to agree to the contract as part of the onboarding process, and prior to the provision of tuition services as part of the National Tutoring Programme (NTP).

Tutoring partners will be required to supply additional documentation as requested as part of the onboarding process if successful.

Q: Can I engage with international tutors?

A:

Yes, you will need to meet specific compliance / safeguarding criteria required in line with safer recruitment as outlined in the Open Access Guidance document.
Tutoring partners will need to ensure they have relevant policies and processes in place to manage this process.

GDPR policy must be fully compliant with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018 where data is to be transferred overseas.

Any data transfers must be limited to countries within the EU or which have a finding of adequacy under Article 45 of the GDPR.

Q: Are Tutoring Partner and Tuition Partner, as referenced in the documents, the same role?

A:

Yes, Tuition Partner and Tutoring Partner are the same role, with Tutoring Partner being the defined term used within the Tutoring Partner Agreement.