Accessibility

We want as many people as possible to be able to use this website, so we have designed it to be as accessible as possible.

Accessibility statement for NTP

This accessibility statement applies to https://nationaltutoring.org.uk/

We want as many people as possible to be able to use this website, so we have designed it to be as accessible as possible, in accordance with guidelines laid down by the Web Accessibility Initiative (WAI).

For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen;
  • navigate most of the website using just a keyboard;
  • navigate most of the website using speech recognition software;
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand. There are also a number of simple services built into your computer that will help make it easier for you to access the information you want on our website.

For example:

  • most Internet browsers (e.g. Edge, Chrome, Firefox, Safari) allow you to change the size and colour of text on a web page;
  • a number of operating systems also come with a built-in screen magnifier that allows you to enlarge a portion of the page to several times the original size.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some PDF documents may not be fully accessible to screen reader software;
  • you may not be able to skip to the main content when using a screen reader.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

  • There are some pages with broken ARIA menu items on both the main web pages and within the salesforce pages
  • There are some empty links on pages which do not affect user journey or website functionality

Feedback and contact information

If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact on the below email giving details of the issue and any assistive technology you are using:

  • email: ntpteam@nationaltutoring.org.uk
  • phone number: 03303903315.

We’ll consider the request and reply within 5 working days with an alternative format or to let you know when you can expect to receive it.

Technical information about this website’s accessibility

We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Any pages that exist within the Salesforce system itself (i.e. after the user has logged in) are covered under the specific accessibility statement from Salesforce.

Salesforce provides several out of the box community templates and the one used in this solution is the Customer service template with the Jepson theme. The Accessibility statement related to this is available here: https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/508%20accessibility/service-cloud-acr-summer20.pdf

This Accessibility Statement was compiled in August 2020 and the above link details the specific evaluation methods used by Salesforce when completing the Accessibility assessment.

On top of this template, the solution has also had customized pages/screens based on the requirements – to achieve this, the Lightning web components (LWC) have been used. The Accessibility statement related to the use of this is available here:
https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/508%20accessibility/lwc-base-components-vpat-2020-02-19.pdf

This Accessibility Statement was compiled in February 2020 and the above link details the specific evaluation methods used by Salesforce when completing the Accessibility assessment.

Further details on the Salesforce accessibility program can be found here: https://www.salesforce.com/company/legal/508_accessibility

Content that’s not within the scope of the accessibility regulations

Some of our PDFs and Word documents are essential to providing our services and may be found in archived blog and news items. We do not plan to fix archived content created before 2nd August 2021.

Any new PDFs or Word documents we publish will aim to meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 2nd August 2021. It was last reviewed on the 14th September 2021.

This website was last tested on 7th September 2021. The test was carried out by Randstad. We used accessibility validation websites such as https://wave.webaim.org/ to carry out our tests, using a sample of top-level pages on the website and authenticated areas.

The Salesforce conformance to the listed accessibility standards was tested in August 2020 (Customer Service Template) and February 2020 (LWC) and has been evaluated using a combination of static analysis tools and manual testing with assistive technologies. The following operating system, browsers, toolsets, and screen readers are used for evaluation: Windows 10, JAWS/Chrome, NVDA/Firefox, manual accessibility testing, and keyboard testing with visual focus.

Examples: